Getting started and analysis
We do not yet know which workflow costs us the most. Is that a problem?
Answer
No, that is rather the norm. Effort spread across many small steps barely registers day to day: five minutes to transfer an order, ten minutes searching for a delivery note, a callback because a detail is missing.
Making these scattered minutes visible is exactly what the analysis is for. We estimate frequency together with the people involved and extrapolate it to the week and the year. In our experience the priority list shifts noticeably compared with the first assumption (project experience).