Getting started and analysis
How much time does our team need to set aside?
Answer
For the analysis we allow one to two hours per contact person from the areas concerned, spread over a few appointments. What matters are the people who carry out the workflow daily — not solely the management level, because the described and the lived workflow often differ.
During implementation, time for coordination and acceptance is added, as a rule a few hours per week. We work in a way that bundles queries rather than turning them into a constant interruption of daily business.