Process Optimisation for Your Industry

Technically we work with the same building blocks everywhere: a process analysis at the start, then process automation, interfaces between systems, data integration for scattered lists and, where paper is involved, document digitisation. The projects differ in which task is the most expensive one and which rules hang off it. That is why every project starts with a survey of the current state rather than with the choice of a tool.

In the trades, information is created on site and processed in the office. That route is exactly where the bottleneck sits: measurements, timesheets and material withdrawals are noted down, handed in during the evening and retyped later, often with gaps. Days pass before the invoice is written, and during that time nobody can say for certain whether a job is still within budget. We start at the point of capture so that data is recorded on a mobile device and flows into order and invoice without an intermediate step — details on the processes in the trades page.

In manufacturing, order data and shop floor reality often drift apart. The order sits in the commercial system while feedback on progress, scrap and rework arrives via routing slips or word of mouth. As a result the level of completion is only known with a delay, and delivery dates are promised generously as a precaution. We connect shop floor feedback and order management so that the current state is visible without asking; how that works technically is on the processes in manufacturing page.

For service providers, the stretch from enquiry to invoice is the actual product. Quote, project file, time recording and billing often sit in separate tools, so hours are assigned retrospectively and additional work is overlooked. Whatever is not recorded within a few days rarely reappears in full on the invoice. We close the chain and make utilisation per project visible — more on the processes for service providers page.

In wholesale, data maintenance decides the margin. Suppliers deliver prices and article data in different formats, maintenance ends up with individual people, and side lists for special conditions and discontinued items grow in parallel. Anyone writing a quote then works with a data set whose age nobody knows. We merge the sources into one maintained master record and automate the import — described on the processes in wholesale page.

In logistics, status information is the product alongside the journey itself. Orders arrive by email, portal or file, status updates and delivery receipts are captured several times, and freight-rate billing is assembled from stacks of documents at month end. Every customer enquiry then ties up dispatch and accounting at once. We automate order intake, status updates and document matching so that enquiries and billing draw on the same trail — see processes in logistics.

In administration, the case itself is the object that has to become digital. Applications arrive on paper or as a PDF, continue as an email chain or circulation folder, and the processing status is known only to whoever currently holds the case. Deadlines become hard to monitor and enquiries cost follow-up calls. We map the routing with responsibilities, deadlines and a searchable archive — see processes in administration.