Getting started and analysis
It does not begin with software but with a sober stocktake: which steps does a job pass through from enquiry to invoice, where is data retyped, where do queries arise? The following questions cover the entry point via the process analysis and the preparation you should make for it.
- How does a process optimisation project start? With a short conversation about your situation and then with the stocktake. We walk through a typical case together — say from enquiry through quotation, order, execution and…
- What does the process analysis include and what do we get at the end? The analysis covers interviews with the people involved, recording the real working steps, a review of the systems and file storage in use, and the search for media breaks and…
- We do not yet know which workflow costs us the most. Is that a problem? No, that is rather the norm. Effort spread across many small steps barely registers day to day: five minutes to transfer an order, ten minutes searching for a delivery note, a…
- How much time does our team need to set aside? For the analysis we allow one to two hours per contact person from the areas concerned, spread over a few appointments. What matters are the people who carry out the workflow…
- Is this worthwhile for smaller companies too? Company size is not the deciding criterion; repetition is. A workflow carried out manually every day or every week often justifies automation even with only a few employees. A…
- Do we have to buy new software first? In most cases, no. A large share of the friction does not stem from missing programs but from existing programs knowing nothing about each other, so data is moved between them by…