Costing a process without a controlling project: volume times handling time times hourly rate, plus error and waiting cost, and how to get sound figures.
Typing the same data again and again: why duplicate entry arises, what it costs and the three routes out: a leading system, an interface, or file transfer.
Kick-off, walkthrough, system inventory, evaluation, report: what really happens in a process analysis, what to prepare and what it deliberately leaves out.
Find and rank media breaks: follow the document instead of the org chart, set counting points, ask the people involved and sort findings by volume and time.